Orihuela City Council has expanded its municipal incident reporting web application to cover street cleaning and urban waste collection services along the coast. The tool, which began as a pilot project for reporting road maintenance issues, now allows residents to report cleaning and waste problems and request bulky waste collections quickly and easily.

Users can upload photographs, pinpoint exact locations and add relevant details. The application also provides information on where and when to leave bulky items, the location of mobile recycling points, and sends notifications once an issue has been resolved.

Councillor for Street Cleaning and Urban Waste, Rocío Ortuño, said the expansion will help the council better understand service demands and improve organisation. In June 2026 alone, crews removed 2,580 bulky waste points along the coast despite receiving only 228 reports. They also collected 408 mattresses with just two prior notifications, and carried out pruning work at 2,916 locations after only 85 alerts.

The council has invested more than six million euros in coastal cleaning services over the past two years, including new vehicles and equipment. The app is currently available via the Orihuela Limpia website and will later be introduced in the town centre and surrounding districts, supported by a public awareness campaign.