AGAMED, the water service provider in Torrevieja, has conducted its annual Customer Satisfaction Survey for the year twenty twenty four. This year, one hundred adult clients participated, providing insights into their views on the service offered. The results indicate a very positive overall satisfaction, with seventy-six percent of customers satisfied and an average score of eight point three six out of ten. Furthermore, fifty-seven percent of respondents would continue using AGAMED if given a choice.

Additional findings show that eighty-eight percent of users perceive an improvement in service over the past year, and forty-eight percent would actively recommend AGAMED to others. The quality of water was rated positively by sixty-eight percent of respondents, with ninety-eight percent satisfied with the continuity of supply, and ninety-one percent happy with water pressure.

Regarding customer service preferences, fifty-nine percent of clients prefer to manage their accounts via telephone, while nineteen percent choose in-person service. The quick response time and accessibility remain crucial factors for customers when dealing with AGAMED.

The survey, conducted by consulting firm STIGA, utilised a telephone format lasting eight minutes. The results are compliant with ISO standards, enhancing their validity. The survey has provided valuable insights for AGAMED in understanding customer needs and improving their service delivery in the municipality.